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Customer Solutions Tech Support $12 p/h
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88367801

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  Job posted:   Sun Apr 15, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Solutions Tech Support $12 p/h
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Job Description

Call Center Customer Solutions Rep (Cedar, UT)

Job Summary: In a very comfortable and fast-paced call center environment, Vivint's Customer Solutions Reps answer inbound calls from customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Part-time and full-time positions are available. Training and shifts are all evening. The pay is $12.00 per hour.

Abbreviated list of benefits:

A free meal for every 8 hours worked, fantastic work facilities, paid time off, paid holidays, health benefits, 401K and much more!

Essential Functions/Responsibilities:

+ Provide technical and customer support via telephone for inbound calls

+ Create service tickets for issues not able to be resolved over the phone

+ Accurately record customer's technical issues

+ Answer customer's billing questions/concerns

+ Proficient communication skills (verbal and written)

+ Must be able to multi-task while using different internal programs

+ Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone

+ Passion for providing quality customer service

+ Must feel comfortable with de-escalating phone calls

+ Ability to adapt to system/process changes quickly while retaining new information

+ Must be able to work four weekdays and one weekend shift

+ Must have 100% attendance during the 3 week training

+ Ability to adhere to a strict attendance/punctuality policy

Required Experience:

+ Ability to get licensed for the Utah Burglar Alarm Systems

+ Ability to successfully pass background check

+ Must be at least 18 years old (per Industry's requirement)

+ Must be able to commit to 6 months in the department

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring--under federal, state and local laws. We are a drug free environment. We don't conduct pre-employment drug screening, however, we do conduct random drug testing on site.



Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017. For more information, visit

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